Chargeback Policy

Chargeback Prevention: We strive to provide our customers with the best shopping experience and ensure that all transactions are processed securely. To minimize the risk of chargebacks and fraud, we implement various security measures and employ advanced fraud detection tools.

Unauthorized Charges: If you notice any unauthorized charges on your credit/debit card or any suspicious activity related to your account, please contact our customer care team as well as your financial institution immediately. We take such matters seriously and will work with you to resolve any issues promptly.

Chargeback Process: In the event of a chargeback initiated by the customer or their financial institution, we will be notified, and the relevant transaction will be investigated. Chargebacks may occur due to disputes, claims of non-receipt of merchandise and/or digital products, or other reasons.

Chargeback Reason Codes: Chargebacks are classified under specific reason codes provided by the card network (e.g., Visa, Mastercard). Our team will analyze the reason code associated with the chargeback to determine its validity and take appropriate action.

Dispute Resolution: If you believe that a chargeback has been initiated in error or without valid cause, we encourage you to reach out to our customer care team as well as your financial institution to discuss the matter. We are committed to resolving disputes amicably and to your satisfaction.

Evidence Submission: If you receive a notification of a chargeback, we may request additional information and evidence related to the transaction. Timely cooperation in providing necessary documentation can help in resolving chargeback cases efficiently.

Chargeback Fees: In cases where the chargeback is determined to be valid and not due to our error, we reserve the right to charge a chargeback fee to cover the administrative costs associated with the dispute. The chargeback fee to cover the administrative costs is $50 USD per chargeback filed. 

Fraudulent Activity: Any attempts at fraudulent transactions, including but not limited to unauthorized use of credit/debit cards, identity theft, or any other criminal activity, will be reported to the appropriate authorities. Such actions are taken seriously, and we cooperate fully in fraud investigations.

Fraudulent Chargeback Legality & Fees: In the event, that a chargeback is falsely filed by the customer or on your behalf our legal team is prepared to take any legal actions necessary and all fraudulent activity will be reported to the appropriate authorities.

We reserve the right to charge a fraudulent chargeback fee to cover the administrative costs associated with the dispute. The fraudulent chargeback fee to cover the administrative costs is $50 USD per fraudulent chargeback filed. We also reserve the right to ban any customer committing criminal activity on our site at anytime without notice.

Customer Responsibility: We urge our customers to safeguard their account information and to not share sensitive data with unauthorized individuals. Customers are responsible for ensuring the security of their accounts and notifying us immediately of any suspicious activity.