Shipping Policy

Digital Products

Due to the nature of digital products no physical product will be shipped. All digital plans, services, e-books, audits, and recordings, being non-tangible, irrevocable goods are instantly delivered to the preferred email address that a customer enters at checkout. For any technical issues please contact our customer care team at info@officialdiamondsplayhouse.com.

Physical Products

Orders are fulfilled and shipped Monday – Friday via USPS, excluding selected holidays and weekends. Processing time can take up to 1-4 business days for physical products and is not included in the shipping time. Orders placed on weekends and all U.S. holidays are processed the following business day. All orders will be provided a tracking number.

Domestic USA Shipping Rates

  • Standard Priority 0lb–1lb  | $6.90 (3 - 4 Business Days)
  • Standard Priority 1lb–5lb  | $9.90 (3 - 4 Business Days)

Cancellation and Changes

After your order has been shipped, we cannot change the order or the shipping option. 

Refunds

For physical products only, in the event your order is:

  • Damaged or Broken
  • Not Deliverable/Returned to Sender

you will be issued an e-Gift card in the form of store credit for the purchase price of your items (minus the 10% restocking fee and shipping fees). In the event you'd like us to reship your package, you will be charged a shipping fee of your choice.

All clothing is final sale. No returns, exchanges, or refunds for clothing.

For more information regarding our refund policy, click here.

Missing Package

If your package hasn’t arrived, submit a Missing Mail Search Request with the USPS or connect with a USPS representative at 1-800-275-8777. Be sure to provide the following information when filing a request:

  • Sender Mailing Address
  • Recipient Mailing Address
  • Size and Type of container or envelope 
  • Identifying information such as your USPS Tracking number(s)
  • Description of the contents such as what it is and the brand, model, color, or size, if applicable
  • Pictures that could help them recognize your item

Once your package is marked as delivered, Diamond's Playhouse is no longer held responsible for any lost, stolen, or missing packages.