Frequently Asked Questions
1. Do I get lifetime access to ebooks and vendors list?
Yes! Once you purchase an e-book it is yours to keep forever and can be downloaded to your computer, iPad, iPhone or even printed!
PLUS vendor lists and e-books are updated EVERY buying season so you’ll get access to new vendors that I find via email — without you ever having to leave your house! No Repurchase Required!
2. Do you offer refunds?
Digital Products
*Refunds will not be issued for digital products*
All digital plans, services, e-books, audits, and recordings, being non-tangible, irrevocable goods are instantly delivered to the preferred email address that a customer enters at checkout. For any technical issues please contact our customer care team at info@officialdiamondsplayhouse.com.
Physical Products
For physical products only, in the event your order is:
- Damaged or Broken
- Not Deliverable/Returned to Sender
you will be issued an e-Gift card in the form of store credit for the purchase price of your items (minus the 10% restocking fee and shipping fees). In the event you'd like us to reship your package, you will be charged a shipping fee of your choice.
All clothing is final sale. No returns, exchanges, or refunds for clothing.
For more information regarding our refund policy, click here.
3. What happens when I place my order?
Once you submit your credit card information you will immediately get a link to download your e-book via email. For any technical issues please contact us at info@officialdiamondsplayhouse.com
4. How can I contact you?
For all customer service inquiries please contact us via e-mail at info@officialdiamondsplayhouse.com and one of our Playhouse Experts will review and respond to your e-mail within 24-48 hours.
Be sure to include your e-mail address, order number, and the reason for your inquiry.