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1. Do I get lifetime access to ebooks and vendors list?

Yes! Once you purchase an e-book it is yours to keep forever and can be downloaded to your computer, iPad, iPhone or even printed! 

PLUS vendor lists and e-books are updated EVERY buying season so you’ll get access to new vendors that I find via email — without you ever having to leave your house! No Repurchase Required! 

2. Do you offer refunds? 

Digital Products

*Refunds will not be issued for digital products*

All digital plans, services, e-books, audits, and recordings, being non-tangible, irrevocable goods are instantly delivered to the preferred email address that a customer enters at checkout. For any technical issues please contact our customer care team at info@officialdiamondsplayhouse.com.

Physical Products 

For physical products only, in the event your order is:

• Damaged or Broken
• Not Deliverable/Returned to Sender

you will be issued an e-Gift card in the form of store credit for the purchase price of your items (minus the 10% restocking fee and shipping fees). In the event you'd like us to reship your package, you will be charged a shipping fee of your choice.

All clothing is final sale. No returns, exchanges, or refunds for clothing.

For more information regarding our refund policy, click here.

3. What happens when I place my order?

Once you submit your credit card information you will immediately get a link to download your e-book via email. For any technical issues please contact us at info@officialdiamondsplayhouse.com

4. How can I contact you?

For all customer service inquiries please contact us via e-mail at info@officialdiamondsplayhouse.com and one of our Playhouse Experts will review and respond to your e-mail within 24-48 hours.

Be sure to include your e-mail address, order number, and the reason for your inquiry.

Digital Products

*Refunds will not be issued for digital products*

All digital plans, services, e-books, audits, and recordings, being non-tangible, irrevocable goods are instantly delivered to the preferred email address that a customer enters at checkout. For any technical issues please contact our customer care team at info@officialdiamondsplayhouse.com.

Physical Products 

For physical products only, in the event your order is:

• Damaged or Broken
• Not Deliverable/Returned to Sender

you will be issued an e-Gift card in the form of store credit for the purchase price of your items (minus the 10% restocking fee and shipping fees). In the event you'd like us to reship your package, you will be charged a shipping fee of your choice.

All clothing is final sale. No returns, exchanges, or refunds for clothing.

Redeeming An E-Gift Card In The Form of Store Credit

• To redeem a e-gift card is quick and easy. Simply click on the link within your e-gift card e-mail. The link will then take you to log into your account or create an account if you do not have one. Please note, you can only use e-gift cards on the ODP account that is associated with the e-mail address that you received your e-gift card through.
• Once logged in the value of the e-gift card will automatically be added to your account balance. You can check your account balance on your account page or when you are logged in at checkout. Your account balance can be used alongside other payment methods.
• If you have multiple accounts, we are unable to merge or move any account credit over to another account.
• Your e-gift card can only be used to make purchases online in the same county and currency the e-gift card was bought from. Any purchases made using any amount on your e-gift card by you or any other person will be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.
• If the entire amount on your e-gift card has not been spent, the remaining balance will still be credited to your account. E-gift cards are good for one year.
• The amount on your e-gift card can be used towards the purchase amount of items that are priced higher than the balance of your e-gift card, provided that you or the user completing the transaction also pay the difference for such items using one of our prescribed payment methods.

E-Gift Card Expiration Date

E-Gift cards issued in the form of store credit will expire one year from the issue date. The e-Gift card balance will be forfeited if the funds aren't used within one year. 

Digital Products

Due to the nature of digital products no physical product will be shipped. All digital plans, services, e-books, audits, and recordings, being non-tangible, irrevocable goods are instantly delivered to the preferred email address that a customer enters at checkout. For any technical issues please contact our customer care team at info@officialdiamondsplayhouse.com.

Physical Products

Orders are fulfilled and shipped Monday – Friday via USPS, excluding selected holidays and weekends. Processing time can take up to 1-4 business days for physical products and is not included in the shipping time. Orders placed on weekends and all U.S. holidays are processed the following business day. All orders will be provided a tracking number.

Domestic USA Shipping Rates

• Standard Priority 0lb–1lb  | $6.90 (3 - 4 Business Days)
• Standard Priority 1lb–5lb  | $9.90 (3 - 4 Business Days)

Cancellation and Changes

After your order has been shipped, we cannot change the order or the shipping option. 

Refunds

For physical products only, in the event your order is:

• Damaged or Broken
• Not Deliverable/Returned to Sender

you will be issued an e-Gift card in the form of store credit for the purchase price of your items (minus the 10% restocking fee and shipping fees). In the event you'd like us to reship your package, you will be charged a shipping fee of your choice.

All clothing is final sale. No returns, exchanges, or refunds for clothing.

For more information regarding our refund policy, click here.

Missing Package

If your package hasn’t arrived, submit a Missing Mail Search Request with the USPS or connect with a USPS representative at 1-800-275-8777. Be sure to provide the following information when filing a request:

• Sender Mailing Address
• Recipient Mailing Address
• Size and Type of container or envelope 
• Identifying information such as your USPS Tracking number(s)
• Description of the contents such as what it is and the brand, model, color, or size, if applicable
• Pictures that could help them recognize your item

Once your package is marked as delivered, Diamond's Playhouse is no longer held responsible for any lost, stolen, or missing packages.

For all customer service and general inquiries please contact us via e-mail at info@officialdiamondsplayhouse.com and one of our Playhouse Experts will review and respond to your e-mail within 24-48 hours.

Be sure to include your e-mail address, order number, and the reason for your inquiry.

Any inquires submitted outside of our regular business hours will receive a response the following business day.